Cybersecurity is essential for business operations and when a security provider experiences an outage, the effects can be widespread. CrowdStrike, a leading cybersecurity firm, recently faced an unexpected outage that affected organizations globally. However, we are proud to share that Lovelytics’ customers leveraging our Managed Services for their Cloud Business Intelligence (BI) platforms experienced no interruptions to their critical production workloads.
The Importance of Resilient Cloud Infrastructure
The CrowdStrike outage has been a reminder of the importance of having a strong, hardened cloud infrastructure. Cyber threats have surged in frequency and are sophisticated; hence, it is quite dangerous to rely on one solution. This brought out possible areas for improvement, such as relying on just one provider, no matter how reputable.
Resilience in Action: Lovelytics Managed Services Agreements Shielded Healthcare Clients During Major Outages
During the CrowdStrike global outage, we secured two notable successes in Managed Services.
Lovelytics’ long-term client, a leading medical device supplier that utilizes Microsoft Azure and Tableau Server, experienced minimal impact on their platform during the outage. Since taking over the account in 2021, Lovelytics has provided continuous infrastructure and analytics support, leading to a complete re-architecture of their Business Intelligence (BI) platform in 2023. Their new BI cluster, built according to Microsoft Azure and Tableau Server’s High Availability (HA) best practices, has significantly reduced downtime and improved stability and performance. The Tableau VizQL and Backgrounder workloads are distributed across multiple clustered virtual nodes, providing total service redundancy for the BI platform. Due to our HA system design, and the services of the Azure Load Balancer, the front-end Web UI remained 100% operational, providing real-time analytics to over 15,000 end viewers across numerous medical centers.
Another established client, a healthcare network of primary care providers, utilizing Microsoft Azure avoided any major production downtime due to their Managed Services Agreement (MSA) with Lovelytics, which previously implemented a disaster recovery plan coupled with multiple off-platform backups and SLA-defined response times. The production infrastructure was resilient and remained online throughout the Crowdstrike outage allowing our client’s platform to consistently deliver valuable analytics to their extensive network of medical centers and care facilities across the United States.
Safeguarding Healthcare Through Managed Excellence
During Lovelytics’ preparation phase of the MSA with our healthcare clients, each BI platform needed to be correctly re-engineered and configured according to best practices. Without preparedness, our clients would have experienced extended production downtimes, potential data loss, and significant frustration during the Crowdstrike outage. Instead, our clients remained fully operational throughout the outage thanks to efficient preparation, including HA infrastructure improvements and a responsive SLA. Lovelytics’ custom-scripted maintenance tasks and proactive platform management ensured their infrastructure remained operational and secure, highlighting the value and reliability of our managed services agreements.
How Lovelytics’ Managed Services Provide Uninterrupted Protection
- Multi-Vendor Strategy: We partner with multiple vendors, which allows us to use the best-in-class tools and technologies from various providers to help organizations accomplish their business goals. This means that when an error occurs with just one vendor, other protection layers we’ve implemented would still be in place to protect your systems.
- Proactive Monitoring and Response: Our Managed Services integrate real-time platform monitoring with a proactive global incident response team. We include a pre-defined SLA, which enables us to respond to any incident as quickly as possible.
- Business Continuity Planning: Disaster recovery and High Availability remain at the top of our prioritization list. We include regular backups, clustering options, failover strategies, and detailed recovery plans for your team to fall back upon, recover, and resume normal production operations.
What Our Managed Service Agreements Additionally Include:
- Tailored BI/GenAI/ML Managed Assets: We develop customized BI, GenAI, and Machine Learning (ML) solutions tailored to your team’s unique needs. These specialized assets, managed exclusively by our SMEs, will provide valuable insights into your infrastructure and data.
- Continuous Innovation: Lovleytics proactively introduces new, cutting-edge capabilities, including predictive analytics, machine learning, and Gen AI solutions. This approach lets your business stay ahead with the latest technology, enhancing operations and driving better decision-making. These additional Managed Services deliver significant business value by uncovering invaluable insights, optimizing processes, and driving development.
- Personalization & Training: We include custom Lovelytics BI dashboards and analytical reports to align with your goals. We also provide comprehensive bespoke training programs to ensure you can effectively accomplish your team’s educational goals. Lovelytics offers complete training solutions for every platform we manage under our Managed Services Agreements.
The Value of Managed Services in a Complex Cybersecurity Landscape
The CrowdStrike outage demonstrates the complexities and challenges of maintaining cybersecurity. Our Managed Services leverage our technology, expertise, and proactive management to offer complete solutions to our customers. This comprehensive solution mitigates risks and provides peace of mind, knowing that their systems are continuously protected.
Partnering for Success
Lovelytics currently partners with all leading cloud providers to offer scalable, secure, and cost-effective Managed Services for all our clients. Our Cloud and Infrastructure Team can remotely manage any existing private cloud, including AWS and Azure, using BI platforms like Databricks and Tableau Server. This capability ensures that our clients receive continuous, reliable support for potential disruptions.
Choose Lovelytics for your data and AI consultancy needs, and experience the peace of mind that comes with a resilient and reliable partner in your corner. Contact us today!
